FAQs | T.J.Maxx

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My Orders Rewards Gift Cards Returns Shipping Stores

Order FAQs

Track Your Order

To track your order, please click here.
Please note order tracking is available after 8pm EST on the day your package is shipped. When the order ships, carrier website will show that a label was created. Upon the creation of a label, the order generally shows movement within 24 hours on the shipper’s website.
Your complete Order History is available when signed in on tjmaxx.com. Your order history will be stored for 6 months.
Still need help? Contact Customer Service

Can I cancel an order?

Once you have placed your order and it has been confirmed, we are unable to change or cancel your order.
If you do find you have placed an order that you no longer require, you can return it within 40 days of your order date for a refund within the terms of our Return Policy for Items Purchased Online.
Still need help? Contact Customer Service

Can I request a price adjustment?

At this time we do not offer price adjustments for marked down or clearance merchandise that was previously purchased. If you are not completely satisfied with your online purchase, please do not hesitate to return it within 40 days of your order date. We accept returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt.
Still need help? Contact Customer Service

Who do I contact about my online order?

Still need help?
- For issues with your order, please call 1-833-888-0776.
- Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
- If it is outside our business hours, you can fill out our Contact Us Form
- For issues with your TJX Rewards credit card, please call the number below depending on your card type:
  - TJX Rewards® Credit Card: 1-800-952-6133
  - TJX Rewards® Platinum MasterCard®: 1-877-890-3150

Inventory Indicator

The Site may provide you with information about inventory levels for particular items stating the number of items remaining. These levels are informational only. An item is not reserved when you put it in your cart and may be purchased by others at any time prior to you completing checkout. In addition, the information may not be up to date in real time. We hope you find the inventory indicators useful, recognizing that they are an indication of levels but may not be exact.

Rewards FAQs

Pay Credit Card Bill Online

Go to tjxrewards.com to pay your bill online, check your statement or update your account.
If you do not have a tjxrewards.com account, you must Register Your Card and create an online account to manage your credit card online.
Still need help?
- Contact the number below based on your card type:
- TJX Rewards® Credit Card: 1-800-952-6133
- TJX Rewards® Platinum MasterCard®: 1-877-890-3150

View Rewards Certificates

If you linked your card, you can view your Rewards Certificates balance within the TJX Rewards Section under My Account.
Link Your Card or learn more: Digital Rewards Certificate FAQs
If you wish to print your Rewards Certificates for use in store, go to tjxrewards.com. If you do not have already have a tjxrewards.com account you will need to Register Your Card.
Still need help?
- Contact the number below based on your card type:
- TJX Rewards® Credit Card: 1-800-952-6133
- TJX Rewards® Platinum MasterCard®: 1-877-890-3150

Access Digital Rewards Certificates

You must link your card to access your Digital Rewards Certificates on our brand apps and .com sites. Once you link your card, you will be able to view your balance within the TJX Rewards Section under My Account and redeem your Rewards Certificates at checkout on tjmaxx.com or tjmaxx.com. Additionally your Rewards Certificates will be available when signed in on the T.J.Maxx, Marshalls, or HomeGoods app to redeem in any TJX store.
Link Your Card or follow these steps:
- If you aren’t already, sign in on tjmaxx.com
- Go the TJX Rewards Section under My Account and click Link My Card
- Login with your TJX Rewards credit card credentials to complete the link (these are the credentials you use to log in on tjxrewards.com to pay your bill)
To learn more: Digital Rewards Certificate FAQs
Still need help?
- Contact the number below based on your card type:
- TJX Rewards® Credit Card: 1-800-952-6133
- TJX Rewards® Platinum MasterCard®: 1-877-890-3150

Redeem Rewards Certificates Online

If you linked your card, your Rewards Certificates will appear in the Payment section within checkout when signed in on tjmaxx.com. If the Payment section is hidden click Edit.
- Link Your Card or learn more: Digital Rewards Certificate FAQs
If you have not linked your card, you can manually apply your Rewards Certificates at checkout. You can do this under Rewards Certificates and Gift Cards within the Payment section. Simply hand-key in the number and CSC (Card Security Code) of the Rewards Certificates you wish to redeem.
Still need help?
- Contact the number below based on your card type:
- TJX Rewards® Credit Card: 1-800-952-6133
- TJX Rewards® Platinum MasterCard®: 1-877-890-3150

Redeem a Rewards Certificate In-Store

If you have linked your card, your Rewards Certificates will be available when signed in on the T.J.Maxx, Marshalls or HomeGoods apps for you to scan and redeem in any TJX store.
- Link Your Card or learn more: Digital Rewards Certificate FAQs
If you have not linked, you can have a cashier scan the Rewards Certificates issued in your paper or electronic billing statement to redeem.
If you wish to print your Rewards Certificates for use in store, go to tjxrewards.com. If you do not have already have a tjxrewards.com account you will need to Register Your Card.
Still need help?
- Contact the number below based on your card type:
- TJX Rewards® Credit Card: 1-800-952-6133
- TJX Rewards® Platinum MasterCard®: 1-877-890-3150

Apply for TJX Rewards® credit card

Apply Now or visit tjxrewards.com and click Apply.

Who do I contact about credit card issues?

If you are having trouble with your TJX Rewards credit card, contact the number below based on your card type:
- TJX Rewards® Credit Card: 1-800-952-6133
- TJX Rewards® Platinum MasterCard®: 1-877-890-3150

Unlink My Card

By clicking “Unlink My Card,” you will no longer have access to your earned Rewards Certificates within our apps or on our sites. It may take 30 minutes to completely unlink. You may relink your TJX Rewards® credit card again at any time.
Reasons you may need to unlink your card:
- You previously linked but are now unable to see your Rewards Certificates
- You have been issued a new TJX Rewards® credit card
- You are experiencing issues with your available Rewards balance
Unlink My Card

Gift Card FAQs

Buy Gift Card

Buy and Send Gift Card by Mail
Buy e-Gift Card
Note: Gift Cards ship for free when the standard shipping method is selected during checkout.
Still need help? Contact Customer Service

Check Gift Card Balance

Check Gift Card Balance
Note: If you received a “Merchandise Credit” when making a return, this is not a gift card. You will not be able to check the balance or place an order with this card.
Still need help? Contact Customer Service

Redeem Gift Card

Gift cards and e-gift cards can be redeemed at tjmaxx.com, or in any TJX store.
To redeem online, proceed to checkout and locate the Rewards Certificates and Gift Cards field within the payment section. Here is where you will enter your 19-digit gift card number and CSC.
Still need help? Contact Customer Service

Buy Corporate Gift Cards

Please email or call the below contact information to purchase gift cards for your employees or customers:
- Email: corporaterewards@tjx.com
- Call: 1-800-333-1387

Who do I contact about gift cards?

Having issues while shopping online? Call 1-833-888-0776.
Having issues while shopping in-store? Call 1-800-926-6299.
Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
If it is outside our hours, you can fill out our Contact Us Form

Return FAQs

COVID Return Policy Updates

Our return policies are always subject to local, state, and federal restrictions. Due to COVID-19, some jurisdictions prohibit the return of certain products. Please check the governmental restrictions in your area to know whether any products are prohibited from being returned in stores or online.
Items Purchased In Stores: In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed T.J.Maxx store within 30 days after the store reopens, or any other open T.J.Maxx store within 30 days of purchase.
Items Purchased Online: You may return Merchandise purchased online to any open T.J.Maxx store within 40 days of your order date. Alternatively, merchandise purchased online can be returned using our return-by-mail option.
Due to the additional health and wellness practices, we have introduced to our online fulfillment center, you may experience delays in the processing of returns.
All other terms of our standard Return Policy apply.
Still need help? Contact Customer Service

Return an Online Purchase at a Store

You can return online purchases to a store for free within 40 days of your order date, unless otherwise noted on the packing slip. Please note: Items purchased at tjmaxx.com an only be returned to a T.J.Maxx store.
To complete a return in store you will need to provide:
- Your signature
- Your receipt/packing slip or your shipping confirmation email
- For returns without a receipt, you will need to provide a valid government issued photo ID, name, address.
- The plastic bags with barcodes your items arrived in
You will receive a merchandise credit (which is only redeemable at our stores) if:
- If the item is NOT returned within 40 days of your order date
- The item is returned without a receipt/packing slip or shipping confirmation email.
- The item is returned with a gift receipt.
- The item was purchased partly or entirely with a gift card.
- The item was purchased using PayPal.
Our return policies are always subject to local, state, and federal restrictions. Due to COVID-19, some jurisdictions prohibit the return of certain products. Please check the governmental restrictions in your area to know whether any products are prohibited from being returned in stores or online.
Still need help? Contact Customer Service

Return an Online Purchase by Mail

Items returned by mail will receive a full refund if they arrive at our warehouse within 40 days of your order date with a receipt/packing slip.
Note: There is a return shipping and handling fee of $11.99 which will be deducted from your refund unless the merchandise is defective. To avoid return shipping and handling costs, you can bring your online purchase to a T.J.Maxx store near you.
To complete a return by mail, follow these steps:
- Use the return shipping label we have included on your receipt.
- Include your receipt or a copy of your shipping confirmation email in your package.
- Drop off the package at the shipping carrier indicated on your return label.
You will receive a merchandise credit (which is only redeemable at our stores) if:
- If the item does NOT arrive at our warehouse within 40 days of your order date
- The item is returned without a receipt/packing slip or shipping confirmation email.
- The item is returned with a gift receipt.
- The item was purchased partly or entirely with a gift card.
- The item was purchased using PayPal.
Due to the additional health and wellness practices, we have introduced to our online fulfillment center, you may experience delays in the processing of returns.
Still need help? Contact Customer Service

Return an In-Store Purchase

You can return in-store purchases within 30 days of purchase for an exchange or refund. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Please note: Items purchased at a T.J.Maxx store can only be returned to a T.J.Maxx store.
To complete a return in store you will need to provide:
- Your signature
- Your receipt
- For returns without a receipt, you will need to provide a valid government issued photo ID, name, address.
Our return policies are always subject to local, state, and federal restrictions. Due to COVID-19, some jurisdictions prohibit the return of certain products. Please check the governmental restrictions in your area to know whether any products are prohibited from being returned in stores or online.
In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed T.J.Maxx store within 30 days after the store reopens, or any other open T.J.Maxx store within 30 days of purchase.
Still need help? Contact Customer Service

When will I receive my refund?

Due to the additional health and wellness practices, we have introduced to our online fulfillment center, you may experience delays in the processing of returns.
If the item is returned within 40 days of your order date with a receipt/packing slip a refund will be credited to your original form of payment.
You will receive a merchandise credit (which is only redeemable at our stores):
- If the item is NOT returned within 40 days of your order date
- The item is returned without a receipt/packing slip or shipping confirmation email.
- The item is returned with a gift receipt.
- The item was purchased partly or entirely with a gift card.
Note: There is a return shipping and handling fee of $11.99 which will be deducted from your refund unless the merchandise is defective. To avoid return shipping and handling costs, you can bring your online purchase to a T.J.Maxx store near you.
Still need help? Contact Customer Service

Who do I contact about my returns?

Having issues while shopping online? Call 1-833-888-0776.
Having issues while shopping in-store? Call 1-800-926-6299.
Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
If it is outside our hours, you can fill out our Contact Us Form

Shipping & Delivery FAQs

Cost of Shipping

Standard shipping is free when you spend $89 and enter the code “SHIP89” within the Apply Code field in bag or checkout.
If you spend less than $89, the cost of shipping is based on the purchase amount and shipping method. Please note some states require tax to be charged on the shipping and handling/freight line.
Standard Shipping Costs:
- Purchase of $0 - $99.99 = $8.99 shipping
- Purchase of $100+ = $9.99 shipping
- Note: Gift Cards ship for free when the standard shipping method is selected during checkout.
Express Shipping Costs:
- Purchase of $0 - $99.99 = $18.99 shipping
- Purchase of $100+ = $19.99 shipping
Express Shipping Costs:
- Purchase of $0 - $99.99 = $25.99 shipping
- Purchase of $100+ = $26.99 shipping
Still need help? Contact Customer Service

How long will it take to receive my shipment?

- Standard takes 5-10 Days
- Express takes 3–4 business days
- Expedited takes 2–3 business days
Orders that are placed by 11:59PM Eastern Standard Time (EST) on May 2, 2024, with the Standard method selection (including orders that qualify for free shipping), are expected to be delivered on or before 11:59PM EST May 12, 2024.
Express & Expedited delivery estimates reflective of orders placed before 12PM CST. Orders placed after 12PM CST will be processed on next business day.
Please allow additional time for delivery of oversized items, oversized orders, items with special shipping charges and addresses outside of the 48 contiguous U.S.
Standard delivery timeframes do not apply to APO/FPO, Alaska, Hawaii, and Puerto Rico shipments. These shipments can take up to 5 additional business days.
T.J.Maxx is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.
Still need help? Contact Customer Service

How do I get free shipping?

Standard shipping is free when you spend $89 before taxes and shipping charges. To receive free shipping, you must enter the code “SHIP89” within the Apply Code field in bag or checkout. If you forget to enter the code call customer service at 1-833-888-0776.
Offer is good for standard shipping only. Standard rules and charges apply for express shipping, expedited shipping and return shipping.
Still need help? Contact Customer Service

Do you offer store pick up?

Currently, we do not offer ship to/pick up at a store.
Still need help? Contact Customer Service

Who do I contact about my shipment?

Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience.
Still need help? Contact Customer Service

Store FAQs

Find a Store

To find a store near you check out our Store Locator.
Alternatively view our list of All T.J.Maxx Stores.
Still need help? Contact Customer Service

Important Store Updates

Because your health and well-being are important to us, in addition to our regular practices, we have taken the following measures in our stores, distribution centers and online fulfillment centers:
- Protective shields at our cash registers in stores
- Enhanced cleaning throughout our stores (including shopping carts) and other buildings (including distribution and online fulfillment centers).
- Masks will be mandatory for Associates for the time being, and we will be making both masks and gloves available for all Associates.
- In all our U.S. stores, customers are required to wear face coverings. In some states and areas, this is already a requirement. (except for young children and those with health conditions that prevent them from wearing a face covering, or if a state or local exemption applies).
- Dressing rooms are temporarily closed. Our return policy allows you to purchase, try on at home and return what you do not want within 30 days of purchase.
- Occupancy Limits in Stores
- Encouraging social distancing in stores and across our other buildings. Please leave 6 feet between yourself and others while shopping and in our check-out line.
Please view our Store Locator for the specific hours of a store near you. Operating hours may vary. We regret any inconvenience our customers may experience.
To help with social distancing, we may limit the number of shoppers allowed in the store at any one time. If there is a line, some stores may offer a virtual queue. If available, simply scan the QR code on the sign at your local store or see an associate for assistance.
Layaway will be closed except for pickups and cancellations.
Still need help? Contact Customer Service

Return an In-Store Purchase

You can return in-store purchases within 30 days of purchase for an exchange or refund. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Please note: Items purchased at a T.J.Maxx store can only be returned to a T.J.Maxx store.
To complete a return in store you will need to provide:
- Your signature
- Your receipt
- For returns without a receipt, you will need to provide a valid government issued photo ID, name, address.
Our return policies are always subject to local, state, and federal restrictions. Due to COVID-19, some jurisdictions prohibit the return of certain products. Please check the governmental restrictions in your area to know whether any products are prohibited from being returned in stores or online.
In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed T.J.Maxx store within 30 days after the store reopens, or any other open T.J.Maxx store within 30 days of purchase.
Still need help? Contact Customer Service

Who do I contact about store-related issues?

Having issues while shopping in-store? Call 1-800-926-6299.
Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
If it is outside our hours, you can fill out our Contact Us Form